NS
Ntokozo S

1 reviews | Active since Nov 2025

29 Nov 2025, 18:21

Horrible customer experience Umhlanga game store

I have had horrible experience with game store in Mhlanga I recently paid full upfront at the store for a defy fridge part of the black Friday special asked for delivery to be on Sunday as I knew I would be working on fridge. However I received text message and 10 minutes later a call from the driver to deliver the fridge while I was at work I had called him back as soon as I saw the missed calls they explained they will come though tomorrow around the same time which is 15:00 I missed the day at work today spent it at home waiting until I reached out only to be told I need to go back to the store to get it re booked and possibilities are high that it won't be delivered tomorrow which is my only day off at work meaning I may need to miss another day at work which will be two days waiting on a delivery that may not come though on Monday or Tuesday I'm highly disappointed at a company to treat someone that has made a full payment to be treated in such a manner that I had to chase it up on different channels for a way forwards is there a way possible to get it delivered this Sunday as I had originally asked for at the store and to be compensated for my day wages and if I need to wait for a delivery that may be during the way I ask that I'm compensated my day wages for having to sit at home and wait for the delivery

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Replies (4)
Game
Game's reply30 Nov 2025, 14:15
Official
Please be advised we have escalated the matter to our management team for urgent assistance. They will get back to you soonest.

NS
Ntokozo S's update30 Nov 2025, 16:38
Reviewer Update
Umhlanga game store you have made a full out of me once again with your empty promises I called in twice today at 10:00 and confirmed both times that my order would be delivered today you explained that I should not leave the house as the driver can arrive at any time and it's almost 16:30 still nothing wasted my only day off just to be made a joke off. Such customer service for a person that has made a full payment truely horrible service I want a formal complaint to be opened and a full investigation along with a actual resolution and compensation for the time wasted on numerous phone calls I'm yet to receive an answer as to why my order showed up on a day that I clearly explained I would not be available at along with compensation as I missed a full day wages awaiting my delivery yesterday as explained by your employees.

Extremely Dissatisfied Customer
NS
Ntokozo S's update01 Dec 2025, 16:22
Reviewer Update
You are still missing the important information which I have explained on many of your platforms I never asked for my delivery to be on Friday as I will be working I asked for Sunday as I will be at home and available. And to top it all off you sent your delivery team to my house at 19:30 they smelled of alcohol on their clothes and breath I'm a female and stay by myself do you understand the danger involved to let in a grown man that has more than double my straight come in my house! or is this the way you conduct your business disgraceful service so if your going to keep repeating the same information without addressing any of the important information I have provided then you have truly gone down the drain as a business and don't care about your own customer Umhlanga game Store!!!
Game
Game's reply02 Dec 2025, 13:46
Official
Please be advised we have escalated the matter to our management team for assistance. They will get back to you soonest.