Horrible customer experience at game southgate

My experience with Game Southgate mall is incredibly disappointing. I came to the store seeking a replacement or refund for my faulty stove, but the staff, especially the manager Zakhele, were completely unhelpful. I bought the stove in April 2024. I took it back to the store in August 2024 for repairs because it was olny hot on 1 side. I received the stove back in September 2024 only to find out that the stove is still giving the same problem. I took it back on the 27th of November 2024. Upon my arrival, i requested a refund. i was told that they would notify the supplier and they would call me. Today is the 30th of December 2024. i went to the store, and they gave me back the stove after i have said i will be taking the matter to the ombudsman. Only to find that the accessories of the stove were all gone, even blaming the supplier. When I returned home, I discovered that the stove had been swapped with an older stove and not the one i brought in, which added insult to injury. Throughout the whole ordeal, Zakhele was dismissive and failed to provide any solutions or assistance, informing me i would need to claim my money with the suppliers as they are just the "middle man" It was clear that customer satisfaction was not a priority for the store.