Horrible customer experience at game

I initially wrote a review detailing the awful experience I had with Game Southgate, but it has become clear that the complaints department is no better than the in-store staff. I have been dealing with Natasha from the complaints team, who assured me she was doing everything possible to resolve my issue. However, this turned out to be empty words.

I made it absolutely clear that I wanted a refund and had no interest in discussing the stove any further. Despite this, Zakhele contacted me not to assist but to insult me and threaten that if I didn’t come to collect the stove, it would be throw away. Is this Game Southgate’s idea of customer service?

I’ve been patient long enough, but this situation has gone too far. I have now opened a formal case and will escalate this matter until it is resolved. I worked hard for the money I used to purchase that stove, and I will not accept such incompetence and disregard. I am demanding my refund, and I will not stop until this issue is resolved.