MT
Monique T
1 reviews | Active since Jun 2014
25 Mar 2025, 09:26
HORRIBLE CLIENT SERVICE!!!!!!
Bought a fridge online on 1 March, delivered on 5 March. When we switched it on the next day we noted a sound and hours later it had still not become cold. We reached out to Game on 7 March and to date, the fridge is still standing in my house. Defy came to take a look at some point. Game is not responding to me about a refund or how we going to get a new one. It has been 24 days since we purchased something and to date, do not have one. I have been emailing *** as well as ***. THEY JUST DO NOT RESPOND! HORRIBLE CLIENT SERVICE!!! I NEED A FRIDGE GAME. PLEASE SEND ME MY MONEY BACK!!!
I do not want to speak to Sanele.S, please can head office contact me!!!
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
25 Mar 2025, 10:31Hi there Monique, thank you for reaching out. I am sorry to hear that your fridge is making a sound and for the delay with regards to your refund. Kindly be advised that your query is with our senior team to assist you accordingly. The agent has booked a collection for the fridge and waiting for feedback. The department will contact you as soon as they have an update for you.
Game's reply25 Mar 2025, 10:31
Official
Hi there Monique, thank you for reaching out. I am sorry to hear that your fridge is making a sound and for the delay with regards to your refund. Kindly be advised that your query is with our senior team to assist you accordingly. The agent has booked a collection for the fridge and waiting for feedback. The department will contact you as soon as they have an update for you.
MT
Monique T's updateReviewer Update
25 Mar 2025, 13:25Feedback is what I have been waiting for, for WEEKS now.
It has been 3 hours now since your response and still no call or text or email from your senior team?
That collection that has been scheduled will not be allowed without a refund first, I have lost faith Game! Also please schedule a refund on the whole purchase, you can collect the washing machine too!!!
It has been 3 hours now since your response and still no call or text or email from your senior team?
That collection that has been scheduled will not be allowed without a refund first, I have lost faith Game! Also please schedule a refund on the whole purchase, you can collect the washing machine too!!!
MT
Monique T's update25 Mar 2025, 13:25
Reviewer Update
Feedback is what I have been waiting for, for WEEKS now.
It has been 3 hours now since your response and still no call or text or email from your senior team?
That collection that has been scheduled will not be allowed without a refund first, I have lost faith Game! Also please schedule a refund on the whole purchase, you can collect the washing machine too!!!
It has been 3 hours now since your response and still no call or text or email from your senior team?
That collection that has been scheduled will not be allowed without a refund first, I have lost faith Game! Also please schedule a refund on the whole purchase, you can collect the washing machine too!!!
Game's replyOfficial
25 Mar 2025, 13:43Hi Monique, I am so sorry that you are still waiting to be contacted. We have notified the department that you are still waiting for an update. Kindly note that before we can provide you with a refund, we need to have the item collected.
Game's reply25 Mar 2025, 13:43
Official
Hi Monique, I am so sorry that you are still waiting to be contacted. We have notified the department that you are still waiting for an update. Kindly note that before we can provide you with a refund, we need to have the item collected.
MT
Monique T's updateReviewer Update
25 Mar 2025, 13:49I am happy this is a public forum so everyone is able to see the responses I am getting.
Whoever reads this is now about to see what I have been needing to deal with for the past month now!!
Whoever reads this is now about to see what I have been needing to deal with for the past month now!!
MT
Monique T's update25 Mar 2025, 13:49
Reviewer Update
I am happy this is a public forum so everyone is able to see the responses I am getting.
Whoever reads this is now about to see what I have been needing to deal with for the past month now!!
Whoever reads this is now about to see what I have been needing to deal with for the past month now!!
Game's replyOfficial
26 Mar 2025, 10:25I sincerely apologize for the delay regarding your query and I can understand your frustration. I regret any inconvenience this may have caused. Rest assured, we are working hard to resolve the matter and have the agent contact you as soon as they have an update for you.
Game's reply26 Mar 2025, 10:25
Official
I sincerely apologize for the delay regarding your query and I can understand your frustration. I regret any inconvenience this may have caused. Rest assured, we are working hard to resolve the matter and have the agent contact you as soon as they have an update for you.