Horrible client service

On 16 December 2017, me Keotshepile Nke and my cousin Katlego Modisakeng went to your store in Rustenburg Waterfall Mall, we were shopping for a mirror, when we got to shop we saw the mirror prizes were ranging from R299.00 to R450.00. We then decided that we will come during the week to come and purchase the mirror but on our way out we saw a box with mirrors written mirror on special or something like that with a price of R199.00.

When we got to the till the cashier Keatlaretse told us the mirror is R399.00. She left with Katlego to look at the prize and they came back with the R199.00 prize which she found on top of the box with mirrors. We were told by Philemon that that tag is not the tag used for mirrors and some words and that we as customers change prizes and don’t put them back. When I asked if Game in Waterfall Mall does not employ people who work on the floor to check mistakes like this I was told by a rude lady who I forgot her to soosh as they are not talking to me and Philemon told us to listen to him. On top of everything the cashier included a powerade and when we asked her why and after we explained that it is not ours we were told to go to customer something to change it ourselves.

What I want to know from you is is that how customers are treated in your establishment and doesn’t CPA say that we pay what we see on the tag? Are we supposed to pay for the **** of the employees and then say “ ga se rona re bayang diprize lona di customer ke lona le di bayang” If Philemon is a supervisor or line of management that’s very irresponsible of him to blame clients isn’t it? Is this how Game Stores treats their clients even if we are not paying that much is that how we are supposed to be treated. Is that what we call client service ?