********** service from management and all staff included

My experience at Game in Cresta mall has been absolutely terrible, I purchased a tablet there last year, I then brought it in under warrantee and it took me 2 weeks to actually find out where to book it in and with who, I had waited on phone calls for numerous days but to no avail until I went in and complained one of the managers who basically just ignored me, I then re booked my tablet to be checked for problems under warranty and get a call 7 days later saying it's going to cost me R1850 to fix because of damages, whereby I had not even had one scratch on it. Meanwhile the service lady then tells me it's because they had to open up my tablet and check what the problem was. Firstly I did not give them permission to open my tablet at all, also I was not emailed or called by anyone to even quote me or even get a go ahead from me. And what's more is I was not told about a rejection fee by anyone at game in Cresta, not a manager, not a. Salesperson, nobody. So they then told me I must pay R400 for the cancelation. I went straight into game and they were absolutely useless, they did not want to even try help, I was given the phone and put through to an extremely arrogant rude lady on the other side who just gave me the same story all over and said, well it's not. My fault your tablet is here, there's nothing I can do to help you! If she cant help then why the hell is she working there?! I have spent over R50k on appliances etc aat Game and to be treated this way is just wrong, rather find somewhere else to do your stuff, the sales people also have no knowledge on what they're selling, how can a place that big employ people who are completely and utterly ***********? They have no product knowledge whatsoever, game at Cresta mall is an absolute joke. All the way from management down to staff, repairs, everything... The whole place is run like ****, the best thing Game could do is bring in a brand new team who actually know what they're doing! I am most certainly not impressed and also I am taking this up first to head office and if that doesn't work then I will be filing a complaint as the C. P. A would have it. Game in Cresta mall is the worst customer service I have ever recieved in my entire life.