********** service at Game in Brooklyn Mall

If you value your sanity, I strongly advise not ordering for delivery at the Game store in Brooklyn Mall. After browsing around for a dishwasher, I saw that Game had a special on a Defy dishwasher. Unfortunately I was not able to order online (I'm not sure as to why), but I checked the in-store availability and saw that Brooklyn Mall had stock. On Saturday the 3rd of August, I went into the store to make my purchase. However, I was told that "the online store always says there is stock even when no stock is at the store." I was then advised that I would need to pay R262 for delivery of this item even though I live 500m from the store. In order to make my life easier, I paid the delivery fee and was told that delivery would take place on Monday. I enquired as to when the delivery would take place as I would need to organise someone to accept delivery and I was told that the person who would be delivering would call me to arrange a suitable time.

At around lunch time on Monday I called customer care to enquire about the status of my delivery. I was immediately told that they have no way of knowing what time the delivery will take place as deliveries are done by an external company. After a lot of back and forth, I was advised to call the store directly. Upon calling the store, I was met with a lady who continuously transferred me to a line which dropped my call immediately. After calling seven more times, I finally got through to someone who told me that delivery can take place at any time from 13:00. As I had arranged for someone to accept the delivery until 15:00, I needed something a little bit more information than "any time after 13:00". I was then transferred again to a gentleman who gave me the same song and dance about how they at store level have no idea what time delivery takes place. After requesting the name of the delivery company so I may enquire myself, I was told that he would first need to find out who will be making the delivery. Does anyone at Game know anything about anything?

Notwithstanding the fact that Game advertises in-store stock and then charges you a ridiculous fee to have something delivered less than 1km away when it turns out there is no stock, it is absolutely ridiculous that you have absolutely no means of finding out the status of your order upon placing it. Game is yet to realise that unfortunately most people do not have the luxury of waiting at home between 13:00 until the end of time (or when the delivery driver finally decides to call, whichever comes first). I finally decided to call customer care to try to cancel this order as I would rather wash my own dishes than have to deal with the uselessness that is the Game retail store. I was told that they would need to contact the store to cancel the order, and the store would get back to me. With my current experience, I can only hope that I get feedback before dishwashers become redundant.