********** customer service

A few weeks back I posted a review on this site. No response from anyone from Game. My sister bought a glass top defy hob and on 2 occasions the glass shattered after use, game did change the tops after numerous calls and constant following up on our side. Almost 3 months passed before we got any joy from this despicable company. After the 2nd change, the technician advised only a certain type of cookware can be used on these type of stove tops. So today I walked into game and pretended to buy an entire household of goods including this very specific stove top. The sales person hang behind me like a dog with his tongue hanging to the floor, coz all he was interested in was the extended warranty. I chose a fridge, microwave, dishwasher, washing machine, tumble dryer, flat screen television and finally the Defy glass hob... All he was interested in was pushing the extra warranty on every item and I played along assuring him I did. So when I questioned him on the defy stove top and asked if I can use the current cookware I had, he said yes, infact any cookware was his response. I then asked to speak to the manager, who the salesman went to fetch and must have informed him of all of my and the extended warranty purchases, coz he too seemed overjoyed and also said, yes any cookware can be used. These dogs don't care about customers, all they want is the extended warranty with all purchases and they will hang around until this is accomplished. Coming back to my original complaint, who in their right mind wanna buy a hob and then changed all of their cookware and why wasn't this explanation given to my sister when she bought her hob. The salesperson to the manager to the administration and complaints department, all of you are as nasty as nasty can be. I also secretly made a video of the entire episode today and will be posting it on all social media platforms and Game and Mass Mart. To this day I have not received any form of response from Game.