NS
Nazeem S

1 reviews | Active since Dec 2013

12 Dec 2025, 20:11

Honorable Service Gane Stellenbosch

Game Stellenbosch... Please get people in there with real training and the skillset to assist clients, i logged my soundbar in for repairs, 28 Nov, to this day i haven't gotten feedback, so i went there today the girl that booked in my repair was there and here is where training and skills come in, i gave here the paper and said im following up on my repair, she pointed the the sign that said repairs closed, not telling the client anything just pointed, not i will check with them or get u feedback nothing, so i asked for the manager again pointed where the manager was sitting, i went over waiting for her to finish the call, the lady next to here asked to assist, and i told my story, mind u i know it takes 21 days, again she said about the 21days, i then told here so how u gwtting feedback if they closed, and in a week its 21 days, the manager said she will get feedback none of details was taken again,

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Replies (2)
Game
Game's reply13 Dec 2025, 09:21
Official
Hi Nazeem, thanks for getting in touch. I am so sorry for the service you have experienced from our store. Please be advised that the matter has been escalated to our senior management for urgent assistance. We will request feedback to be given as soon as possible.





NS
Nazeem S's update13 Dec 2025, 16:16
Reviewer Update
I need a area manager to get in touch with asap, the people at that store is utterly useless