LK
Losareng K
1 reviews | Active since May 2014
27 Sept 2017, 17:03
Hisense Washing Machine with a factory fault
on the 08/07/017 a machine was delivered to my house. the machine was working until a couple of days ago. It started by making a noise then on the 17/09/2017 the machine stopped working while i was busy with laundry. I contacted Game on the18/09/17 I was advised that i need to bring the proof of purchase to the store or send it. This happened after i was on the line with about 5 consultant some of which they picked up the phone and just put the phone on the side for me to listen to their weekend stories
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Losareng K's updateReviewer Update
27 Sept 2017, 17:05the machine was booked and i was advised that should they find that the machine was faulty due to a user error then I would not be assistant . The technician came on the 21/09/17 he confirmed that the issue was mechanical. He sent the report to the HISENSE AND I REFUSED FOR THE MACHINE TO BE REPAIRED AS THIS APPLIANCE IS LESS THAN 2 MONTHS OLD. I WILL NOT HAVE AN ITEM LESS THAN 6 MONTHS TO REPAIRED DUE TO A MECHANICAL ISSUE.I have advised that the store manger numerous times that i don't want this machine as it has a mechanical fault i don't know what else is wrong with the item. the manager SEKOLODI is sending from pillar to post and lying that the technician found a coin in the washing machine i have requested that he send me the report he got the feedback that a coin was found he has not . I've then contacted Hisense myself and the feedback i got is not what GAME SAID THE GOT FROM Hisense . Clearly this is what this STORE DOES TO THEIR CUSTOMERS THEY LIE.After hours on the phone he said he was escalating to the THE MAIN MANAGER DIDN'T HAVE THE DECENCY TO COME TO THE PHONE THE ONLY THIS THAT HE WAS SARCASTIC AND HE SAID IF THE CUSTOMER DOESN'T WANT THE SECOND TECHNICIAN TO COME THEN SHE CAN STAY WITH A BROKEN MACHINE IT NOT THEIR PROBLEM . FROM ME AS A CUSTOMER SINCE THIS TREATMENT FROM GAME I DONT TRUST THEM ANYMORE I THINK THEY ARE GOING TO SENT THE TECHNICIAN WITH COIN TO COME AND PUT IT IN THE MACHINE THEREFORE I DON'T WANT ANOTHER PERSON TO COME TO MY I JUST WANT MY MONEY BACK SINCE THIS IS NOT WHAT I PAID FOR.
Losareng
********** 337
LK
Losareng K's update27 Sept 2017, 17:05
Reviewer Update
the machine was booked and i was advised that should they find that the machine was faulty due to a user error then I would not be assistant . The technician came on the 21/09/17 he confirmed that the issue was mechanical. He sent the report to the HISENSE AND I REFUSED FOR THE MACHINE TO BE REPAIRED AS THIS APPLIANCE IS LESS THAN 2 MONTHS OLD. I WILL NOT HAVE AN ITEM LESS THAN 6 MONTHS TO REPAIRED DUE TO A MECHANICAL ISSUE.I have advised that the store manger numerous times that i don't want this machine as it has a mechanical fault i don't know what else is wrong with the item. the manager SEKOLODI is sending from pillar to post and lying that the technician found a coin in the washing machine i have requested that he send me the report he got the feedback that a coin was found he has not . I've then contacted Hisense myself and the feedback i got is not what GAME SAID THE GOT FROM Hisense . Clearly this is what this STORE DOES TO THEIR CUSTOMERS THEY LIE.After hours on the phone he said he was escalating to the THE MAIN MANAGER DIDN'T HAVE THE DECENCY TO COME TO THE PHONE THE ONLY THIS THAT HE WAS SARCASTIC AND HE SAID IF THE CUSTOMER DOESN'T WANT THE SECOND TECHNICIAN TO COME THEN SHE CAN STAY WITH A BROKEN MACHINE IT NOT THEIR PROBLEM . FROM ME AS A CUSTOMER SINCE THIS TREATMENT FROM GAME I DONT TRUST THEM ANYMORE I THINK THEY ARE GOING TO SENT THE TECHNICIAN WITH COIN TO COME AND PUT IT IN THE MACHINE THEREFORE I DON'T WANT ANOTHER PERSON TO COME TO MY I JUST WANT MY MONEY BACK SINCE THIS IS NOT WHAT I PAID FOR.
Losareng
********** 337