Hisense Tv repair no feedback

I bought a Hisense Tv from game in fourways in Feb 2020. The Tv broke in July 2021 and it was eventually fixed and I got it back in September 2021 however I let them know that the picture quality is not correct. I left it as is cause I didn't want to be without a Tv for another 2 months. In January 2022 the tv broke again same problem as the previous time. I have been in contact with the sales manager at Game fourways who said she'll sort it out with Hisense and its been 8 days and no feedback. Do I have to wait another 2 months?