Hisense Phone - Game service

To whomever it may concern,

My name is Carla Roberts. I purchase a Hisense Infinity (white with gold edge) at Game Tygervalley, 5 Months ago ( 11 November).

This was a birthday gift and the cellphone is faulty. The one i initially bought would not charge and it vibrated the whole time and was very annoying.

I took it back and exchanged for another. The same phone. What a mistake.

The phone I have now is slow and blanks out at random times. It now shows ads ??? It also freezes and nothing can be done but rebooting. When playing video, the audio is out of sync and sometimes it is streaky with green lines and it zooms in by itself.

I have added an 8gb memory card as i thought the phone is slow because of space running out. I have Facebook, twitter and Instagram installed. THATS IT. This is pathetic. I need to delete all images in order for this stupid phone to work AT ALL.

I had full confidence in Hisense and now I am left with a piece of junk. I work in Social Media and need my phone to be working properly at all times so that I can actually do my job.

I have deleted all of my images and apps and reset the phone to factory settings. All my software is up to date, cache cleared, there is basically nothing on my phone. Nothing helps. I still have the slip and need to know from you what to do ASAP!

I need a response from someone. I have sent emails but to no avail. When customer service does not work properly, that's when I come to Hello Peter.