Hisense Fridge Dillema

We bought a Hisense Fridge at Game N1 City. Upon unboxing the fridge we noticed that there were two dents on the bottom door of the fridge and the box was not damaged. We contacted them and they asked us to send a email with pictures of the damage and the box. We did that and we were told they would contact Hisense and get back to us in due time. Two weeks went by and we had to contact them to find out what was gonna happen. They eventually told us they would replace the fridge and take back the damaged one. The new fridge was delivered but the guys delivering the fridge advised us that they are noy authorised to take the damaged one. We contacted Game again and they advised they would let us know a day in advance when they going to come fetch the fridge. Three times they called us to say they are on there way with no prior arrangement with nobody at home . Countles phone calls with managers who assured us this situation would be handled we got a phone call again today to say they are on the way with no prior notice. Its been more then a month and we dont have space for the fridge. Its just frustrating how bad the service is from a place that usually give excellent service.