Hisense Fridge defecive

We bought a hisense fridge in October 2014. During the first 3 months after purchase the fridge started to get defective. We went to game to inform about the problem we were promised they will look into it. The matter was refered to 'husdas' a company that fixes Hisense fridges in Mossel Bay. They came and had a look at the fridge their respose was that the fridge was 'vandalised' and therefore it can not be covered under the guarantee we must pay R400,00 for them to fix it. within the same year the handles started coming off. The LED light in the fridge sometimes does not work.<br> We even took out 5year warranty/ insurance on the fridge but game stores is not willing to assist us.<br>