Hisense fridge broken within a week of sale

The fridge within a week of arriving had an issue with the door closing which it later resolved itself. An additional two weeks pass and the fridge has the same issue and this time it does'nt close for two days. I then contact Game. They take two days to respond, then take an additional two days to get back to me after i was advised on an escalation being sent, at this point im 4/5 days in with no solid solution and a damaged fridge. Mind you my food is getting damaged. When they finally decide to call me, am advised that i missed the 7 days out of box failure and they now need to send a technician to come and repair the fridge. Im upset because 1, im valued as a customer because there is no sense of urgency to assist, 2 i now need to accept that a new fridge needs to be repaired. They refuse to either replace the fridge or give me my cash back. I no longer trust this brand. I do not trust Game and i want my money back.