Hisense fridge.

I have request a return for a fridge that did not work when it got to me the request was done immediately. I’ve sent all the necessary details and your online team has taken weeks with no concrete action or response. I’m getting so frustrated by this as it is as inconvenience as I don’t have a fridge as we speak that time the fault is not mine. Then I’m being told a technician is going to be sent for the above order but I did not use the fridge so I do not want it fixed I want to return it and get a refund which I don’t understand why can’t the delivery partners be sent to come and fetch it. I never used the fridge and it is in its original packaging. I report the issue immediately and have now had to wait for a month and counting for this to get resolved. The agent Eghon Abrahams has not been much help