TT
Tshegofatso T

1 reviews | Active since Aug 2016

19 Aug 2016, 10:33

Hisense Fridge

<p>i reported my damaged fridge on Friday the 05/08/2016 at Game, Alberton. i gave in the copy of my tax invoice, to Theo at Appliances Department, i was promised that a technician from Hinsense will come to my residential address within that same week. However, no one from the Game store or Hisense has contacted me ever since. I have instead called Game Alberton 3 times to follow up. All i get from Theo (the Appliance Assisstant) is that he has contacted Hisense and they promised to attend my query urgently.i am without a fridge for 2 full weeks and i am very inconvienienced. pls assist.</p> <p>The fridge was purchased on the 13/12/2014 and the 3 year warranty is still valid.</p>

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Replies (2)
Game
Game's reply19 Aug 2016, 11:34
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

Senior Management will investigate this delay and will contact you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

Game
Game's reply19 Aug 2016, 13:15
Official

Further to the above matter it seems like the delay is due to incorrect contact details on which the technicians could not get hold of you.

The matter was now rectified and contact will be made with the technicians. We trust the matter will be resolved shortly.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,