Hisense double fridge bought at Game Westwood Durban

My name is Thandela Shandu ID. no. ***.

On the 31st of July 2017, we bought the double door hisense fridge, worth R14000 and waranteed for 5 years.

Late in 2019, fridge started to give problems (not freezing and fridge getting warm) and game store could not repair my fridge sinse my till slip was misplaced.

I then managed to get the date of purchase on the 15th of June 2020 then informed game store Westwood Durban.

They have tried to repair this fridge 7 times already via hisense technical department, kidly find reference numbers below:

1. ref.no. ***. ref. no. ***

please note Hisense use the same reference number for a month, if its still the same problem.

I then escalated this matter to Neren *** (Hisense senior technician)

I was informed by Ashwin ***) Game Westwood sales person that my fridge is now old (three years old and it won't be replaced).

I then escalated this matter to three Game Westwood managers: Mr Madondo, Sam and Mavis.

Game and Hisense then uplifted my fridge on the 10th Nov 2020 so they have it repaired in the Workshop.

On the 19th Nov, Hisense catergorized this job as completed but fridge was only dispatched to us on the 01st Dec 2020.

On the 5th Dec 2020, fridge had same problem and I'm currently awaiting Hisense to come through and assess the fridge.

kindly assist me so can get credited for this fridge since it has been fix 7 times for the same problem.

I paid premium price for this product. I have suffered huge losses due to this product.

who ever thinking buying hisense product must think twice, there is no service after sale and technician around Durban are struggling with this product.

I bought hisense fridge and a flat screen tv. Tv has been repaired twice and 7 times now and still not working.

Thanks