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aretha N
1 reviews | Active since Oct 2015
15 Jan 2025, 07:42
Hisense chest freezer not delivered nor the refund not payed
Game your service is the cruelest of all the retail stores,Are you still escalating till this day? My purchase was on the 19/12/2024 .Tarryn what has Game decided about my purchase or my money?
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
15 Jan 2025, 10:40Hi aretha, thank you for reaching out. I am sorry to hear that you have not received your order as of yet. I checked your query and it has been escalated and being dealt with by a senior agent. The agent will contact you as soon as they receive any feedback.
Game's reply15 Jan 2025, 10:40
Official
Hi aretha, thank you for reaching out. I am sorry to hear that you have not received your order as of yet. I checked your query and it has been escalated and being dealt with by a senior agent. The agent will contact you as soon as they receive any feedback.
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aretha N's updateReviewer Update
15 Jan 2025, 14:05How long does it take that the Senior agent gets to be notified about contacting me on whether the order number *** is going to be processed in which manner is the delivery going to happen or not,If not I didn't use credit card to purchase Meaning the refund is not supposed to take long.Very bad service the purchase was on the 19/12/2024.
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aretha N's update15 Jan 2025, 14:05
Reviewer Update
How long does it take that the Senior agent gets to be notified about contacting me on whether the order number *** is going to be processed in which manner is the delivery going to happen or not,If not I didn't use credit card to purchase Meaning the refund is not supposed to take long.Very bad service the purchase was on the 19/12/2024.
Game's replyOfficial
16 Jan 2025, 09:54Hi Aretha, I completely understand your frustration but rest assured, our team will keep you informed on the way forward.
Game's reply16 Jan 2025, 09:54
Official
Hi Aretha, I completely understand your frustration but rest assured, our team will keep you informed on the way forward.
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aretha N's updateReviewer Update
16 Jan 2025, 19:58Hi Game thank you for not delivering as promised today,the 15/01/2025,for order ***.
.My purchase was on the 19/12/2024.Desmonia and Tarryn communicate better with one another.My Capitec account number for my REFUND our lives doesn't revolve around Game's escalation.I didn't use a credit card payment to be done by the 16/01/2025. by 12:00.I want My Money.
.My purchase was on the 19/12/2024.Desmonia and Tarryn communicate better with one another.My Capitec account number for my REFUND our lives doesn't revolve around Game's escalation.I didn't use a credit card payment to be done by the 16/01/2025. by 12:00.I want My Money.
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aretha N's update16 Jan 2025, 19:58
Reviewer Update
Hi Game thank you for not delivering as promised today,the 15/01/2025,for order ***.
.My purchase was on the 19/12/2024.Desmonia and Tarryn communicate better with one another.My Capitec account number for my REFUND our lives doesn't revolve around Game's escalation.I didn't use a credit card payment to be done by the 16/01/2025. by 12:00.I want My Money.
.My purchase was on the 19/12/2024.Desmonia and Tarryn communicate better with one another.My Capitec account number for my REFUND our lives doesn't revolve around Game's escalation.I didn't use a credit card payment to be done by the 16/01/2025. by 12:00.I want My Money.
Game's replyOfficial
18 Jan 2025, 09:10Hi Aretha, I am sorry that your order wasn't delivered as expected and understand your vexation. Please know we are looking at our service delivery across the board. Kindly confirm whether you've received your freezer as we've been advised by the store.
Game's reply18 Jan 2025, 09:10
Official
Hi Aretha, I am sorry that your order wasn't delivered as expected and understand your vexation. Please know we are looking at our service delivery across the board. Kindly confirm whether you've received your freezer as we've been advised by the store.