Hisense and Game ********izing costumers. Poor customer service

Game West gate mall has a poor service, customer service failing to request a TV repair with Hisense, over a month of up and down still no repair, Hisense also has ********ized its customers, we are treated with suspicion since the recent incidents of looting in South africa. please FIX our your TV Hisense. Game we are still paying for this TV. is that not proof enough. sad cause my mother is a pensioner and this TV was bought for her, now she lives at game daily trying to get assistance. Ntebo from game bad service, and Waylene from Hisense bad customer service