PN
Paul N

1 reviews | Active since Jan 2014

22 Jul 2016, 10:49

Hisense and Game

<p>Hi. My name is Paul and I live in Kleinmond, W.P.</p> <p> </p> <p>Because of Hisense and Game refusing to replace a new, faulty, 32 inch Television, I am about to start the process of taking this to the constitutional court, not just for me, but for every purchase bought from retailers who sell Chinese goods.</p>

0
Replies (2)
Game
Game's reply22 Jul 2016, 13:02
Official

We acknowledge receipt of your complaint with reference ********** 8 and apologise for your inconvenience in this matter.

The matter is currently under advi*****t and Senior Management will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

Game
Game's reply23 Jul 2016, 11:44
Official

As discussed with management, we requested you to bring the TV to the store so that we can send it for an assessment to the Supplier. A cracked screen is not covered under the guarantee and therefore there will be a cost involved. The store will get you a quote first.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,