1 reviews | Active since Jan 2023
I HAVE PURCHASED A TV FROM GAME PAVILLION ON THE 21st OF DECEMBER 2022,I MADE THE FULL PAYMENT AND ALSO PAID FOR THE DELIVERY CHARGE ,I SET THE DELIVERY DATE FOR THE 2ND OF JANUARY 2023 WITH THE SALES AGENT BLESSING ,THEY ATTEMPTED DELIVERY ON THE 22 DECEMBER WHILST WE WERE ON HOILDAY THIS WAS ALSO COMMUNICATED TO BLESSING THAT NOONE WOULD BE HOME I HAD THEM ADVISED THE COURIER TO RETURN THE TV BACK TO THE STORE AND SINCE HAVE NOT RECEIVED DELIVERY TO DATE WHICH WAS TO TAKE PLACE ON THE 2ND JANUARY.UPON CONTACTING GAME PAVILLION OF WHICH I HAVE ALL CORRESPONDANCE RECORDED ASWELL AS ALL DOCUMENTS STATING FULL PAYMENT FOR THE TV WAS MADE IN STORE AND ALSO DELIVERY FEES WERE PAID ON THE SAME DAY .I HAVE MADE NUMEROUS PHONE CALLS AND SPOKEN TO MANY DIFFERENT PEOPLE ALL OF WHICH DID NOT ASSIST ME I HAVE ALSO SPOKEN WITH MARIUS THE MANAGER FROM THE PINETOWN BRANCH ,STANLEY THE FLOOR MANAGER FROM THE STORE AND LASTLY SHANITHA THE SENIOR MANAGER WHO HAD ADVISED ME THAT THE STORE IS HAVING ENDLESS PROBLEMS WITH THE DELIVERY SERVICE,HOW IS THAT NOW MY PROBLEM AS A CONSUMER ??? I WAS ADVISED BY SHANITHA YESTERDAY THAT THE DELIVERY WOULD TAKE PLACE YESTERDAY THE 5TH WHICH ONCE AGAIN HAS NOT HAPPENED!!!SO NOW THEY HAVE RESORTED TO LYING TO CUSTOMERS TO GET THEM OF THEIR BACKS AND ONTOP OF EVERYTHING WHEN I CALL SHANITHA SHE IGNORES MY CALLS .
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