Highly disappointed with the customer service department at Game Gateway "Calvin John"

Highly disappointed with the service we received this afternoon. Staff and management need to be trained on how to deal with a customer. Purchased a bennett read iron and not even 8 months later it stopped heating. I was told that it needs to go for repair even though it comes with a 1 year guarantee and 1 year extended warranty. The game repair centre is closed and opens on the 10th January. 21 working days its the turn around time. No replacement iron provided to assist the customer.

Calvin John who said is a manager told me to go report him and do what i need to do when told him i will report this issue.

Is this the way management speaks to a customer. I will never support Game store again.