High Rated and Frustated - No delivery

I am absolutely high rated at the service I am getting from the Belair Game Store and their warehouse .I haven't received my goods as yet which I purchased last week Thursday , I keep getting sms's and calls for my address but nothing is happening .... I purchased a fridge , stove and microwave , paid cash and paid for delivery. It seems like I live in a foreign island that they cant find me . My address was given to the salesperson at the store plus I gave it to the store manager (Themba) on Sunday. Seriously what is going on with these people!!!