Hideous Customer Service

Good evening

I hereby write this in total discuss with your staff member at Game Galleria. I went to Game Galleria this afternoon for my normal shopping. As I perused through the isles I realised a promotion for pampers nappies. I stood there for some time looking for a staff member to assist as I was looking for a size that was not on the shelf. I approached a lady(staff member) Sinegugu Gumede. I asked the lady if she could assist. She told me she’ll get someone else to help me. I stood my the aisle for approximately 25-30mins waiting for help. After careful consideration, I regret to inform you I did not get help after the long wait. I then decided to ask someone else, as I was asking someone else the lady that I had initially asked came back. As I was talking to the other employee she barged in our conversation saying she is busy and wants to go home. I tried to explain to her that I was desperate for the nappies as my child was running out. She had the odasity to tell me that, “it’s got nothing to do with her”.

I would kindly request to know as to what selection criteria was made when employing such staff? Is this the image you want to portray? This lady knows me from a bar of soap to treat me like such and I won’t take this lying down as I was humiliated for a lack of a better word. I hope you will not hold an initial error in my judgement by requesting to know how this decision as a whole was concluded.

I really need intervention in this matter because I am prepared to take this to the highest authority possible. I will post on all social media platforms as well as the consumer ombudsman.

I await for your response within the shortest of times, while I escalate this matter to the relevant individuals. The sooner we put this matter to bed, the sooner I can overcome this issue. A transformation needs to put in place to prevent this happening in the near future and taking away the opportunity of the freedom of satisfying customer service. This is total anarchy!