Hi-Sense Phone handed in several times for repairs

<br> I purchased a Hi Sense H3 phone earlier last year and which is still under<br> warranty. Yesterday I handed the phone in for the third time for repairs to<br> Game in Woodlands. On the first occasion I handed it in at the Woodlands<br> branch. On the second occasion I handed the phone to the Menlyn Store and was<br> told that I must rather hand it in at the Woodlands store as it would not<br> count as a return. Yesterday I went to the Woodlands branch and was told to<br> come back a week later with the phone as the suppliers were still closed.<br> After refusing a second staff member came and booked the phone in.<br> <br> It is completely unacceptable and obvious that your customer services has been<br> trying to pass the buck and avoid the extra work, but what is extremely<br> annoying is that I have to hand in a product three times for repairs. Each<br> time I have to hand in the phone it means having to take time off from my<br> normal work day and that in itself is a loss to me. <br> <br> I do not want the phone back. It is clearly a second grade product that I<br> could do without.<br> Thank you<br>