Hewlett packard laptop

I received such bad service from Game Carnival Mall. I bought a HP Intel Celeron laptop, Model 25P52EA on 22/01/2021. The laptop went faulty and I took it back to Game Carnival mall 22/5/2021. It was send to Ensure Services to repair, Kelvin Pillay from Ensure Services phoned me on 28 May 2021 to inform me that the hard drive is faulty and need to be repaired. 3/6/2021 I've collected the laptop from Game Carnival Mall. At Home(Nigel), I've determined that the Laptop is not working, didn't switch on. I took it back to Game Carnival mall on 5/6/2021 and it was send back to Ensure Services, Work order number .********** On 23/6/ 2021 I've phoned Game Carnival Mall to check the progress, I was informed that the laptop is back and I can collect it. I've collect it on 23/6/2021. I wanted one of the IT personal in store to check if the laptop is working now but I was informed that the one is working night shift and the other person is on leave. On arrival at home I've realised that the laptop is still faulty. I've check the serial number and detail on the laptop, only to find out that the wrong laptop was given to me. The serial no does not correlate with my paperwork. I've phoned the store and after investigation they've called me back to inform me that the wrong laptop was given to me. The I've reported the incident to the sales manager Ismail Adam on Friday, 25 June 2021, he promised to give me feedback the following Monday, 28 June 2021. However I did not get any feedback. Made another follow up on Tuesday 29 June 2021. Until today I am still waiting for feedback on the status of my HR laptop. I've made several calls to the store, visit the store, ect. We are using the laptop for Business and to due to the poor service from Game we've lost money, furthermore I need to travel 60 km return trip to deliver and collect the laptop. I will not buy from Game again and not a HP laptop.