N
Nontando

1 reviews | Active since Sept 2026

16 Sept 2026, 15:45

Hello Peter My name is Nontando Mseleku

Hello Peter My name is Nontando Mseleku. Subject..Poor Service at Game Pine Crest..Pinetown.. I'm extremely unhappy with the Service received at Game Pine Crest (Pine Town) date 14 Sept 2026) after purchasing a Bennett Read iron that was recommended to me by the sales assistant. The iron did not perform as expected and it's stopping ironing, so I returned to the store requesting a return or exchange. A Lady Sibahle Mhlongo and Mfundo ...They refused stating that I should have returned it within 14 days. These terms and conditions were not even explained at the time of purchase and the store should take accountability because I re**** on the Sales assistants expertise. I have escalated the matter to Game complaints department but no response has been given... Thank u

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Replies (1)
Game
Game's reply16 Sept 2026, 15:58
Official
Hi Nontando, 

Thank you for reaching out. 

We tried calling you, however, the line rings and there is no answer 

We are so sorry for the experience that you had in the store and that your iron is not working as it should. 

Kindly advise when was the date of purchase before we can assist you accordingly?

Kind regards
Game Social Media Team