Heidelberg Game useless

I bought two printers on the 26th of April 2022 from Game Heidelberg. Both Canon but different models. On the 20th of April 2023 the one started giving me problems, not feeding the printing paper. My wife took it back to Heidelberg Game, because it was within the 1 year warranty still. On the 23rd of June they phoned my to say they made a mistake, she must come to the store again. On the 24th of April she went back to the store, they then told her that they have booked the wrong printer for repairs. They changed the paperwork and said they will send it in for repairs. On the 26th of April she received a call again from Game to say the printer is fixed, she can collect it. Upon arrival at the store they said they made a mistake, they haven't received the printer back. It is a large waste of fuel for me because I'm staying on a farm 40 kilometers outside Heidelberg. On the 14th of May I went to find out what was going on, because we didn't hear from them. They asked if nobody phoned my wife, which she confirmed did not happen. They took my number and promised to call me back, which didn't happen to date. On the 2nd of June I went back to Game Heidelberg, upon which they told me there is a quote for repairs on the printer, I told them it was still in the warranty period. They insisted there was a quote but they can't find it. I spoke to a lady by the name of Selinah Ramasobane in store. I've sended an email to Game with no response. The staff in Game Heidelberg is unhelpful and doesn't know what they are doing. Even when you want to buy something in store, if you ask about a product they can't assist you. Will call someone else and then you wait for a long time.