Heartbroken loyal customer

Thank you very much for the response. And thank you for the call this morning. I will await any feedback.

Dear Game, I want to report that I am highly disturbed by the attitude of the manager of Game, Pavillion, Shane. He is arrogant, bullying and *********. He phoned to ask us to send the advert to him. He phoned back in the evening and claimed he couldn't see the advert. He asked me to send a clear copy. I told him I'll resend it. He agreed. However, he then went on quickly to say, but there is nothing he can do about it. So why did he ask me to resend it? Furthermore he says he is going by what his staff says. There were NO members of staff with the salesman when he gave us the goods. I hope you have cameras in the store because it will easily prove that only my husband and I were with the salesman. The Manager refused to listen to me and became very rude, upon which I became upset. I asked him to send me in writing that he will not exchange the item. He said his legal team will do so. He is threatening me with legal action!!! I find this despicable. It is so simple. Honour the advert. He made it sound as if I was asking him to do something *******. I want you to know that I will not ask Game or it's staff to to anything ******* or WRONG. I told him so. I felt belittled and small. I felt insulted and hurt. I FEEL VERY TRAUMATISED! I will NOT sleep tonight because of how he treated me. He is a BULLY! He is wrong to talk to a pensioner like that. It's as if I was asking him favours. I don't think he even bothered to look at the advert because I have proof that the copy I sent him was absolutely clear. HE WAS ADAMANT THAT HE WILL DO NOTHING ABOUT IT! Instead he accused us of lying!!! He has no intention to resolve this and just wants to throw his weight around and to bully women!!! I am so upset because my husband and my children have never treated me like I am a piece of dirt. He is also a **** because he kept contradicting himself. HE is a **** because he says there were many staff around us. There was NO ONE except the ONE salesman. I am very very unhappy. My blood pressure rose and my sugar reading too. Tomorrow I will see a doctor because he is threatening me with his lawyers. So I, a 66 old woman must go to court because of the rudeness of one "Manager" of Game??? I have never been to court to fight against a store that doesn't want to honour it's word. Is this how you treat your customers. Please don't let them bully me. My relationship with Game goes back more than 50 years. When I was in Grade 10 (Standard 8), the owners of Game (then in Smith Street) awarded me a prize for writing beautiful limericks for Game. Alan Hellman, the then owner of Game even congratulated me personally! They also offered me a job at Game, which I was going to start the following year. Ever since my high school days I have had nothing but LOYALTY towards Game. I am terrified to go into Game stores, especially Pavillion branch. I believe that this man will hurt me physically as he is such a bully. I am very sad and very upset. I will see my doctor tomorrow to get tablets because I know I will not sleep tonight. I honestly don't want drama and I can't handle so much drama! I didn't think that Game staff/manager was so ************ and unprofessional.