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Ryan Garner-Savory

1 reviews | Active since Apr 2014

16 May 2016, 12:22

Have to to repair a Microwave UNDER guarantee

<p>I bought a Russell Hobbs 20L Microwave on 27 December 2014. The microwave stopped working on 01 May 2016 and I took it in to Alberton City Game on 02 May 2016 (Repair ID 48859). I originally bought the microwave on my Game Account at Alberton City and was told that could be traced as proof of payment (as told my Lebohang in Customer Services). The microwave is STILL under the 2 year guarantee and therefore there should be NO need to pay for a repair. I was told today that I need to pay R420.00 to repair the microwave. IT IS UNDER GUARANTEE and I will NOT pay to fix it. I can just put a few hundred rand and buy a brand new one as they selling for R799 at Game for the SAME item. Please explain to me what is the guarantee for then if you need to pay to repair an item?</p>

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Replies (2)
Game
Game's reply16 May 2016, 12:40
Official
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter. Please allow us to have a look at the technical report as it may be that whatever was the problem is not covered under the guarantee. Store management will contact you to discuss this matter. Regards. Rina Taute Group Customer Service Advisor *** Tel: ***73
RG
Ryan Garner-Savory's update16 May 2016, 13:28
Reviewer Update
Was there at Alberton City Game. Management is not willing to assist as apparantly now there is only a 1 year guarantee. Was told by Alberton City Staff that there is a 2 year guarantee as well as your head office when I called in. Pathetic! Will NEVER shop at Game EVER again!!!!!