have not been so mistreated like this in my entire life

have not been so mistreated like this in my entire life. I went to Game in Ballito to buy Hisense TV, the first day it was unsuccessful because of TV license understable so. I went there again with my sister who purchased the license there. We were in the store for 3hrs trying to purchase, the lady who helped us said they will deliver free of charge since it was within the 20km. The guy who seemed to be her supervisor then said no I will have to pay, but eventually they came to an agreement that no I won't pay.