Hardships associated with getting your money’s worth

My last experience with Game has taught me that when buying anything from them which needs to be delivered don’t forget to pray hard that it comes in it’s perfect condition, or else you will struggle to get your money’s worth.

So, I bought a Hisense fridge from Game which after delivery I realised had a very visible dent on it, when calling for help with getting it collected and a new fridge delivered I experienced the worst customer service from their contact centre. Despite clearly explaining my issue, I would be given numbers to call the store only for me to not reach the store after trying many times... All this went on for days while I was losing my airtime and had no where to store my food as I feared that using the fridge would lead to me being blamed for the dent. The only thing that eventually saved me was going to the store in person which again meant using my money to travel.

Now don’t get me wrong the staff at the store in Canal walk was great and helpful, but after all that hassle and feeling played I don’t think I would but any big furniture item from any Game store again if the contact centre will display such lack of support and empathy to their customers.