SK
Suzan K

1 reviews | Active since Nov 2011

15 Jul 2020, 17:32

HARASSMENT BY GAME STORE

Gooday, on the 28 May I asked for a settlement amount of which it was sent to me and the amount was paid within 10days as required. Game has been sending me notification for payment on the settled accounts. I went to Ilanga mall branch and enquired about the account and I was told that it shows that I donot owe they will fix it. Now am getting notification that the account has been handed over to Collection or I must pay 315. 00. I have proof od payment and the settlement sms that was sent to me. PLS GAME STOP HARASSING ME.

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Replies (1)
Game
Game's reply16 Jul 2020, 08:05
Official
Good day,

We are pleased to inform you we have received your query/complaint at  Game Customer Care. We apologize for any inconvenience caused.

We have logged your request with reference number  #   595643

The matter will be referred to Senior Management @ RCS, the Credit Provider, who will contact you to discuss this matter. Please allow 72 hours for a response.

Please do not hesitate to contact the Game Customer Care should you need any further assistance.

Rina Taute    
Group Customer Service Advisor
 
MASSDISCOUNTERS, t/a Game
 E-Mail:
***

 

Best regards,