Half op my paid order missing!

Put in an order on 16th Des. Received the package on the 23rd. With delivery I told the courier person its only half my order I have received. I have send Game an email twice(their promise online they will respond the same day)-no response. I have spend almost 40 min on the phone-it just keeps ringing-no answer. Come on Game-what happened to the rest of my order??? Also online I have order 2x blue combo plastic holder sets, instead receive 2x shocking pink sets!