Guarantee is expiring tomorrow, now Game is ignoring me

Item: Game
Rating: 1
Author: Aneeqah F

Hi all my fridge broke a week ago and the guarantee is expiring on the 03/02/2025 it has its guarantee for 5 years . The fridge was not even a year old then it broke and instead of giving me a new fridge they sent someone out to fix it instead after that I bought some meat and the meat went sour I complained about the fridge again and they gave me R800 towards the meat I bought instead. I went into Game last week to complain about the same fridge they told me they will give me another fridge and service the one I currently have until I gave them the papers of the fridge and they saw the guarantee is done tomorrow. They then told me to go to Defy and Defy said they cannot do anything the guarantee was offered by Game. At this point they just stalling and sending me back and forth.

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Replies (1)

Game's replyOfficial

06 Feb 2025, 09:31

Hi Aneeqah, thanks for getting in touch. I am truly sorry to hear about your disappointment with your purchase from us. It is always our priority to provide our customers with quality products and exceptional service, and we regret that we did not meet your expectations this time. When an item is found to be faulty, our policy is to assess the item to determine the nature of the fault. If the item is found to be irreparable, we will provide a refund or offer you an exchange. I understand that this has caused you inconvenience, and for that, I apologize. An agent from our team will be reaching out to you shortly to discuss this matter further and to ensure it is resolved to your satisfaction. Once again, I apologize for the inconvenience this has caused and appreciate your patience as we work this out.

Game's reply06 Feb 2025, 09:31

Official