1 reviews | Active since Jul 2018
GUARANTEE A LIE!!!!
my wife went to purchase a new phone on wednesday 11.07.2018 when she got home and put the device on, she realised it was faulty, so on sunday 15.07.2018 she took it back as it was within the 7 day money back guarantee that she was given when she purchased the fone, only for them to tell her it needs to go for a check up and she will be left without a phone for 7days. I cant understand how it is u give a guarantee, which u dont live up too. its ridiculous, as now my wife is without a phone because of faulty devices they are selling. pathetic service.
We acknowledge receipt of your complaint with reference ***5 and apologise for any inconvenience caused.
In accordance with the CPA, the item must be assessed first before t he decision of refund / repair / replace can take place. The store will keep you updated with the process.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
We acknowledge receipt of your complaint with reference ***5 and apologise for any inconvenience caused.
In accordance with the CPA, the item must be assessed first before t he decision of refund / repair / replace can take place. The store will keep you updated with the process.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
As discussed with Management you will be credited.
We look forward having you in the store.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
As discussed with Management you will be credited.
We look forward having you in the store.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,