Gross Negligence & Malpractice – Game N1 City (Massmart Case: 3AIKD / Job: CSP01304)

I am logging this statement regarding Massmart Case Reference 3AIKD to warn the public about the shocking operational failures, irregular billing practices, and absolute refusal to take corporate accountability by Game Stores N1 City and Massmart.

I purchased a TV installation service at Game N1 City. I have since discovered that the cashier irregularly processed this technical service on my invoice as a "Gift Voucher"—a deceptive backend routing mechanism Massmart’s corporate desk has now admitted they use to pay out installation technicians.

Following severe security and compliance issues with the initial individual sent to my home, Game N1 City management actively intervened to fix their blunder by deploying direct, uniformed Game employees to my house for "peace of mind." These floor employees were uncertified and lacked technical training. During the setup, a technician negligently miswired the electrical/signal path, inserting a live wire into the TV's backlight box while the other end was connected to my PlayStation 5 Slim disc edition. This introduced an immediate, catastrophic electrical surge directly into the console.

An independent, professional diagnostic assessment by Affordable Gaming formally confirmed the following: "Electrical current surge entered the console, causing multiple MOSFETs to blow and resulting in further internal component damage. The damage is extensive and the console is not repairable." The unit’s exact serial number is logged on this report.

Despite this clear timeline of direct technician negligence, Massmart issued a flat denial of liability, hiding behind a PartServe report (Job CSP01304) claiming the unit was "worked on before" simply because the warranty seal was opened. The seal was only opened by Affordable Gaming to perform the post-incident diagnostic evaluation required to quantify my damages!

Worse still, in a telephone conversation on 19 August 2026—of which I hold the full, legally admissible audio recording—a Massmart corporate case representative explicitly admitted that the employee who facilitated this irregular transaction was indeed an active Game employee at the time, and has subsequently been removed from the N1 City branch due to this and other disciplinary incidents. Yet, they still expect me, the innocent consumer, to absorb a R14,000 financial loss for their internal store malpractice.

I have formally lodged a dispute with the Consumer Goods and Services Ombud (CGSO Case ***-***) and a statutory 14-day Letter of Demand has been served on ***. If a brand-new replacement console or a payment of R14,000.00 is not received by 1 October 2026, I will immediately proceed to file a formal summons against Masstores (Pty) Ltd in the Goodwood Small Claims Court on 2 October 2026, where corporate lawyers are banned and facts rule.

Game Stores, replace my console.