Great service at Game Jabulani Mall

I was at Game Jabulani Mall on the 15th of April 2025 around 1pm. I went there to buy a washing machine using PayJustNow and to cancel my layby for the washing machine. When I got there I was assisted by Zodwa from customer service. She was really nice and was able to explain how everything works. She was so friendly and patient with me. But I struggled with the app and had to leave and return later. Also forgot to mention that I had spoken to her on the phone regarding cancellation of my layby and she was as nice and friendly.

I then returned to the store around 4pm but now the service was so bad. The lady at the kiosk at the time was refusing to assist and kept pointing to where I should go. Pointed at the till but it it had no cashier. She gave vague instructions even said when I get there I will see what I will do. She was honestly just rude.

But a hero from heaven came. Mam Nomthandazo Ndlovu. She called me to customer service and was able to allocate someone to help. She was literally firm in making sure that I get assisted in that. She made me feel like I did not have to fight to be assisted. Honestly I appreciate her a lot coz if it wasn’t for her I wasn’t going to be helped or I was going to wait way too long before getting helped.

Mam Nomthandazo took me to Khutso Maenetja. Very friendly. She helped me process my payment with JustPayNow and with some cash deposit I needed to make. Thanks for her lovely service.

Last but not least I would like to thank Siboniso Xaba who works by the appliance department. I was at Game 2-3 weeks ago and he took his time to explain how the different machines work. He was knowledgeable about his products, he was able to answer almost all questions I had. He was very patient and kind. On the 15th when I went again to cancel the layby he was more than willing to assist. I still had some questions about other machines and he was not irritated by me asking a lot of questions. He was very patient. He also called a lady from Samsung to further explain other things about the Samsung washing machine I took.

The security guard also who was at the door just after 4pm was very nice and kept checking if we are taking the machine coz she was the one who was supposed to assist at the back when checking out the machine.

The team was really nice

In the 16th I went back again to cancel the layby and thanks again to Khutso Maenetja for the lovely service you gave me.

I hope this review does eventually get to the people mentioned. I’m physically shopping at stores has become a nightmare lately and has left most of us shopping online but getting such beautiful service does bring hope.