Great and Worst

Black Friday, hey!

I was at the store at midnight and there were a lot of people and a few understandable glitches for the first 2 hours. I knew I would probably be there for a while so I am not complaining at all about the wait... I was only out the shop around 430.

Great experience: His name is Friendly and works there; he was validating TV Licences but SABC site was on and offline and in between that he was placing orders for various other tech devices. There were so many of us around him shouting to be assisted next. I stood right next to him for at least an hour before I was eventually assisted - he spoke to us with such a smooth tone and tried to acknowledge us from time to time, basically this guy was stuck in the middle of people who shouted and demanded his attention and throughout he kept his cool and not one if us got frustrated with him as he kept reassuring that we would all be assisted. This guy was just superb marn, I learnt so much from him in terms of customer service last night/this morning.

Game, please give him a bells!!! He in Secunda branch.

Worst experience: Out of nowhere a lady with uniform came screaming at him, shocking all of us and she just kept on shouting at poor Friendly saying why he was not answering her calls - even gesturing her hands, she looked very close to pulling her sleeves and beating him but she could not get close enough. Because we were his shield. Lorl!

We quietened down after that very awkward moment because we didn't understand what had just happened. Friendly just apologised and continued to assist us like he didn't just go through that. You could tell that this Magudulela woman, whom I later learnt is the manager, uses fear to manage her staff.

She was completely out of line and I personally believe poor Friendly deserves an apology from her and I would very much like to witness it. If there is surveillance, please have a look at it and see what I am talking about.

This lady needs a refresher course on People Management.

Also, she must be the one buying Friendly the Bells!

Overall. Thanks Game for opening midnight for those of us who wouldn't otherwise get the opportunity to score big on Black Friday.