Good service

Good afternoon I received a Russell Hob iron for Christmas. However when I wanted to utilise the iron yesterday and found out it does not work. I could not understand a new iron purchased from game store Boulders that was still in the box and in the game packet was not working. So I decided to call the head office in Johannesburg. I spoke to a lady called Tamron. My word what a pleasant lady. She spoke to with respect. Listen to me understood me. Been so humble and patient. She said I must go to the store with the cash slip and return it for another. I explained to her that it was a gift and I don't have the cash slip. She promised to lodge a complaint to the store where it was purchased and told me I should get a response from the store with 48 hrs.

Today a gentle man by the name of Emmanuel from game Boulders called me. Very helpful and pleasant person. I explained my situation to him. He was so patient asked me to read out the bar code on the box. I did. Oh my word so patient with me. He said he will call me back and tell me what can be done. He called me back within half an hour and told me go to the store near me and ask for the manager and give him the iron and he will give me another. Emmanuel had already spoken to the manager of that store and made arrangements with him so I can just go in return the one that's not working and pick up another iron. I felt better immediately.

The manner Tamron and Emmanuel had my problem was far and above normal services. I pray we can have more of them in service Center's.

There's still some people that take their jobs seriously.

Please forward this to their managers to see what awesome staff they have. May the Lord always bless them Show quoted text