Good Prices, Shocking Logistics
<p>I placed an order for 6 tables and 36 chairs for our lodge at Game Knysna on the 1st Dec. They promised me delivery on the 6th. The 6th came, no delivery. I escalated it to the store manager Jackson Jansen van Vuuren. He promised me he would resolve it and asked me to give him a few days time as they need to courier stock from another branch. I explained to him that I already had to rent tables & chairs in for a function I had. He promised that I would have the stock by the 13th latest. On the 13th I get a call from Mia, the Sales Manager, telling me that they only have part of the delivery and the rest is still stuck in a warehouse in Jhb and they can't tell me when head office will release the stock to them, all this while I have paid in full, we are going into SILLY SEASON and I have to continue renting tables & chairs till they decide to sort me out, some unconfirmed date in the future! Sies Game!!!</p> <p>Jackson just called me to tell me the real story is that the stock is actually not even in the country yet... BUT he did offer me another item that is similar and he is now trying to source it from another branch...
We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.
Senior Management will investigate this delay and will contact you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.
Senior Management will investigate this delay and will contact you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
