Good Customer Service

I bought a fridge (cash) from Game Cresta and had a few issues with it over the past few days. I called game thrice and they happily arranged for the replacement of the unit at no cost. <br> However, I was still not happy with the functioning of the fridge and decided to go for a different and slightly more expensive brand. I was asked to come in with my invoice. At this point I was already thinking of just getting a refund and get the fridge from somewhere else (OK, Makro, etc)<br> Upon arrival, I was directed to Lenora, the salesperson who had assisted me with the initial purchase.<br> She was very understanding and went out of her to accommodate my busy schedule and spare me the major inconvenience of having to return to the store for the new fridge.<br> She took it upon herself to arrange for the refund of the problematic fridge and purchase of the desired one. <br> I couldn't help but feel extremely grateful for the level of customer service, professionalism and compassion she displayed. <br> As far as I am concerned, she should get some kind of recognition for that type of service. <br>