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Shanell R

1 reviews | Active since Feb 2021

25 Feb 2021, 09:12

God sent - our Super Hero Marius Muller

After having a bad experience for 2 years and when I thought nothing will ever be done and Angel by the name of Marius Muller from game pavilion came to our rescue... I have recently wrote about a fridge my mum purchased 2 year ago and after many complaints telephonic and directly to many mangers at the store there was little to no help and always the same answer from every person we spoke to " We will send out a Technician" this happened for 2 years however once Marius Muller got involved with our bad customer experience he did everything possible to assist my mum... He kept to his promise, always called and emailed me with an update, he sent the technician out but when he was told that nothing is going to be resolve with our issues because we have been getting the same response for 2 years now he stepped up and stood by his promise to us the customer... mum's fridge was collected yesterday and today she will have the joy of choosing a new one after suffering for 2 years... A big thank you Marius Muller for all your help and sympathy and for understanding our situation and for been supportive, you are God sent when no one else was willing to help Mum with this constant issue you went beyond and above to make sure this issue will be resolve once and for all...May God continue to bless you and your warm heart... keep up the great work and it's only because of you that we will continue to shop at game.... when we almost gave up you put a little bit of hope back in us... GAME NEEDS MORE EMPLOYEES LIKE YOU MARIUS MULLER...I HOPE GAME APPRECIATE YOU.... P.S the 5 stars is for you Marius " Our Super Hero"

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