GIVING THE CUSTOMER WHAT HE (OR IN MY CASE, SHE) W

Pathetic service at Game's Tyger Valley Centre (TVC) branch was negated by excellent personal service I received at the Kenilworth Centre (KC) branch.<br> <br> To cut a long story short: whereas TVC staff refused even to listen to my requirements, store manager Deon Groep at KC cheerfully referred me to Yumna who in turn handed me over to salesperson Unathi - a real pro.<br> <br> Not only did I purchase the KIC fridge, advertised on special till Tuesday 15th, Unathi assured me that they were prepared to hold the item in stock until Monday 8 February (when I would be moving to a new location and couldn't accept delivery of said item before then).<br> <br> What followed was a delightful exchange of conversation amongst us three, making my visit to that particular branch thoroughly enjoyable and leaving me with the knowledge that my needs had been addressed in a professional and courteous way.<br>