Give me back my money Game. Filthy customer serving.

I bought a Trolley speaker from Game in Shelly beach which I was advised by one of the sales man at game to buy. When I expressed my reservations pertaining to buying a speaker of unknown brand, he told me I can purchase a 3 year warranty that will fix the speaker should anything happen and he pursuaded me to buy the speaker and registered the warranty as well. Within 2 years of having the speaker, it gives me problems and switches itself off while playing even to the extent of doing it while being charged. This progressively got worse till the point that the speaker switches on for about 15 seconds and switches off and there is no way of listening to it. That is when I took the speaker back on the 26th July. I live very far from Shelly Beach as I reside in the Eastern Cape 100km away, 200km return. So I went to check on the speaker fixing progress 3 weeks later and I was rudely turned away by a lady in customer services who said she told me I need to wait a month. I just wanted to know if the speaker was received at head office and how far they had gotten. Nonetheless I went to game again after a month had lapsed and since I'm from far working in the weekdays I could only get to game on weekends where they guy would tell me they would get back to me on the weekday as the supplier does not work on the weekend. That didn't happen, no call from the guy. So I went there 2 Weekes later to check only to be told by some short slim lady that the guy handling my case had resigned and that she would be handling it further. She told me that they found out that the speaker I bought was not supposed to have warranty and that it was erroneously sold to me so my money for the warranty would be refunded and Game intends to fix the speaker on my behalf with the supplier but she would have to inquire further in the weekday and give me a call. She never gave me a call. I have been calling game and rudely told to hold sometimes as they busy serving customers. In fact the first time the lady said she would call me back, took my details and didn't call me. I'm now very very furious, I have wasted my petrol, my time and my airtime trying to solve this issue. I last spoke to a lady handling the case ont he 19 Nov. I was even reluctant to end the call without a tangible solution because game has a tendency of saying they will call and not calling back. She assured me she would call, this was before noon. In the afternoon I got a call from an operational lady who was apologizing on behalf of this manager telling me that they had not forgotten about me but they were trying to negotiate with the supplier. I busted out with frustration and told this lady that it was not good enough for me as I believe I have given Game ample orpotunity to deal with this and it seems I'm forgotten the very next day. I also told the lady that I don't want to speak with her, I want the manager and she was very cheeky to send someone else in the firing line when she new well that my case was being addressed at the management level, I found it disrespectful. Furthermore, what does Game think I'm listening to all this time? This is the only way I get to listen to music and I was without it for 4 months. I just feel like I'm not being taken seriously and I am really really furious. The costs I have incurred probably supercede the cost of the speaker and game needs to understand that this is the impact to customers when you have *********** people who say they will do things just to get you away from their face knowing well they will not act upon it. Tomorrow is the 1st of December, and still I have no speaker. That manager didn't even call back after my rant with her subordinate. She has not called back since the 19th November and Nothing will be done until I waste more airtime and call, I'm promised something and they don't do it. It's become a vicious cycle which has turned me into a fire breathing drogon of which that is not my character. Now I'm giving game an ultimatum for wasting my time and my money and not getting to the bottom of this 4 month case while I have no music. I want back every single sent I paid to game, I don't want your speaker anymore and I will use that money to buy myself a reliable speaker that will serve the purpose. I want this ordeal to come to an end. I'm really furious and it didn't have to come to this but we are here now. I will escalate the matter with my lawyers if need be and the way game handled it, u will find yourselves wanting. Just give me my money back