Gilwell Mall Game Store,bunch of ******!

Hi, I am customer in East London who bought a grass cutter in Game Gilwell Mall May 2019. The problem is months later it wouldn't start although I've used it a couple of times. I took back in to the store month end November 2019. So I was told to wait for the call n receipt stated to wait 21 days n if the issue is not resolved by then,a new grass cutter or voucher issued.

Fast forward... After many attempts of calls, visiting the store. They told me all these BS stories about supplier shutting down for the holidays (I get that),then I was promised that by 6 Jan 2020 I'll get a heads up about the progress. Till today,if am not fed garbage stories about waiting an email,call and heads up from management of Game Store

I am fed up with it. I just want my machine fix or a brand new 1 as stated on the invoice!