SK
Shantal K
1 reviews | Active since May 2019
22 Oct 2024, 17:23
Ghastly Game
Okay so my mom who is a pensioner has had her game account for many years now. She has made several requests one of which I myself was with her. They claimed to have reduced her limit but it's been 2 years of more that nothing has changed. She is paying interest on a credit limit she did not approve and has requested reduced on numerous occasions. They just don't seem to acknowledge her requests. We have even tried telephonically and still we wait. While chatting to others my mom's age and others even younger it's been noted that these behavioural parrerns are business as usual with them.
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Replies (3)
Game's replyOfficial
23 Oct 2024, 10:41Hi Shantal, thanks for getting in touch. I am so sorry that you are having an issue with your account and that you are being charged extra. As RCS administers all our accounts and have exclusive access to your information. You will need to contact them directly on on *** / ***. Please request a settlement amount and a settlement letter since you want to close your account.
Best regards,
Game's reply23 Oct 2024, 10:41
Official
Hi Shantal, thanks for getting in touch. I am so sorry that you are having an issue with your account and that you are being charged extra. As RCS administers all our accounts and have exclusive access to your information. You will need to contact them directly on on *** / ***. Please request a settlement amount and a settlement letter since you want to close your account.
Best regards,
SK
Shantal K's updateReviewer Update
23 Oct 2024, 20:06It's my mom's account and she did not want to close but to have her credit limit that keeps being increases rather decreased as the high credit limit means more interest oon a pensioners account that she has had for many years. To put this strain on old people that are being honest and pay timeously after she had come to request this a few times over the past 2 years has been a challenge for her. The number you provided what happens should we not get any joy getting this done yet again? Is the number you provided a see to yourselves request when we have already tried that in the back of your Pinecrest store?!
SK
Shantal K's update23 Oct 2024, 20:06
Reviewer Update
It's my mom's account and she did not want to close but to have her credit limit that keeps being increases rather decreased as the high credit limit means more interest oon a pensioners account that she has had for many years. To put this strain on old people that are being honest and pay timeously after she had come to request this a few times over the past 2 years has been a challenge for her. The number you provided what happens should we not get any joy getting this done yet again? Is the number you provided a see to yourselves request when we have already tried that in the back of your Pinecrest store?!
Game's replyOfficial
24 Oct 2024, 16:11Thank you for getting back to us, Shantal. I have contacted the number provided and spoke to your mother.
Best regards,
Game's reply24 Oct 2024, 16:11
Official
Thank you for getting back to us, Shantal. I have contacted the number provided and spoke to your mother.
Best regards,