FI
FAEEZ I
1 reviews | Active since Jan 2010
08 Feb 2015, 13:24
GET YOUR HOUSE IN ORDER!
I was at your store earlier today. I found that there were no prices on the shelves for some of the goods, goods are packed on the wrong shelves and the soft drink shelves are nearly empty. Also, there was no visible staff members available to ask for assistance.I left my trolley of goods at the till after I was told the price of the rugs are more as it was packed on the wrong shelve. Please call me after 11am only if you wish to discuss this complaint.
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Game's replyOfficial
08 Feb 2015, 17:33Hello Faeez Ismail,
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply08 Feb 2015, 17:33
Official
Hello Faeez Ismail,
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73