ZF
Zinhle F
1 reviews | Active since May 2021
04 Jun 2025, 11:34
Genius Watch
Dear Sir/Madam
I trust you are well this morning. I bought a smart watch at Game Gateway on the 23rd and I went there to exchange the watch as their technician also checked the watch and he did see that it not working properly it blinking. The technician name was Siphelele where he was giving me attitude. I went to the store Manager his name is Mr Piney to report my case but he didnt take me serious as he was in a video call. He just said I must go and speak to the manager when I tell him that they sent me to him he said he cant assist me. So in this case I wanted them to exchange but all the returns receptionist and the technician were giving me attitude so I no longer want the watch can I have my money back as the watch it still with them. Technician took it and kept it.
Kindly receive my reciept and also where the technician also wrote and say yes the watch it not working. And I am so suprised at the back of the slip it writen that the return must be before 21 days and they will exchange or give a refund but all that never happen.
Your respond will be highly appreciated.
Have a lovely day.
Regards Zinhle Fakazi
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Game's replyOfficial
05 Jun 2025, 16:19Hi Zinhle, thanks for getting in touch. We sincerely apologize for the inconvenience you've faced with the recent purchase. We understand how disappointing it can be to receive a faulty item. Please be assured, your complaint has already been escalated to our complaints department who will investigate the matter. We will coordinate closely with the store and provide a resolution at the earliest. We value your patience during this time. Feel free to contact us if you have any further questions or concerns. We're here to help you.
Best regards,
Game's reply05 Jun 2025, 16:19
Official
Hi Zinhle, thanks for getting in touch. We sincerely apologize for the inconvenience you've faced with the recent purchase. We understand how disappointing it can be to receive a faulty item. Please be assured, your complaint has already been escalated to our complaints department who will investigate the matter. We will coordinate closely with the store and provide a resolution at the earliest. We value your patience during this time. Feel free to contact us if you have any further questions or concerns. We're here to help you.
Best regards,